Terms & Conditions

Terms & Conditions for games at Fort Amherst - Click here
Terms & Conditions for games at The Pentagon Shopping Centre - Click here
Terms & Conditions for games at Sun Pier House - Click here

Terms & Conditions for Escape Plan LIVE games at Fort Amherst

Definitions:
The “Event”: Escape Plan LIVE and all games associated with this attraction.

The “Customer”: Any person who has purchased, won, or been given a ticket to attend the Event.

These terms and conditions govern the basis on which Customers will be admitted to the Event. Any person who does not comply with these terms and conditions in full may be asked to leave the event and no refund will be given.

1. Booking: All bookings must be made online via the booking website. Bookings may only be made by persons over the age of 18. Where an individual is booking tickets on behalf of themselves and other members of a group, that person, the party leader, must be authorised to make the booking on the basis of these booking conditions by all persons involved in the booking and by their parent or guardian for all party members who are under 18 when the booking is made.

1a. Whilst the Event has been designed to be suitable for children, please be aware that there may be periods of darkness, and more sensitive Customers, including children may find some scenes, moments, and stories frightening. Parental guidance is advised, and the adult booking the Event should consider this carefully when booking as Escape Plan LIVE is not responsible for making such judgements regarding the personal disposition of individuals attending the Event. Refunds cannot be given should any Customer, including children decide not to commence or complete the Event. Any customer(s) who wish to will be able to leave via the closest available exit that will not disturb the experience for other Customers, and no refunds will be given.

1b. When booking, please take care as mistakes with bookings cannot be undone or rectified once completed. In all cases, the party leader is responsible for making all payments due to Escape Plan LIVE. During the booking process, you are asked to confirm that you have read and agree with our booking conditions. Your booking will be taken as acceptance and will be confirmed by an email that you will receive following your booking. This confirmation email will be sent to the email address which you enter at the time of making your booking. However if you have filtering enabled on your email account, this email might not reach your inbox so please check your junk mail. Your confirmation email will serve as proof of payment and will gain you entrance to the Event. You will need to present this confirmation email either as a print out, or on your phone at the appropriate entrance to gain entry. Without your confirmation email you will not gain entry. Please check your booking confirmation email carefully as soon as you receive it. Contact us immediately if any information on the confirmation email appears to be incorrect or incomplete, as it may not be possible to make changes later and no refunds will be given.

1c. Subject to availability, bookings may be possible at the Event, but Escape Plan LIVE does not guarantee that this will be possible or that there will be any availability. Tickets purchased at the Event will still need to be booked online by the Customer and so the Customer will still be subject to the terms and conditions of booking. Such bookings will still need to be put through the online booking system, so please arrive with plenty of time to go through this process. Please note that inadequate mobile phone reception may prohibit bookings, so it is strongly advised that you book prior to attending the Event.

2. Payment: Full payment is required at the time of booking.

3. Cancellation by you: Tickets are non-refundable; if you cancel you will not be entitled to a refund. Customers who purchase a ticket and do not attend the event (at their designated time), or leave the Event before the end of their designated time are not entitled to any refund and no compensation will be given. It may be possible to swop game dates, so long as the date is being brought forward rather than postponed.

4. Changes and cancellations by us: It is unlikely, but we may have to make changes and/or correct errors and other details both before and after bookings have been confirmed. This can mean cancelation of confirmed bookings and we must reserve the right to do so. If we have to make a significant change or cancel, we will inform you as soon as possible. If the event is cancelled by us for any reason, you will be entitled to a full refund of your ticket price. Escape Plan LIVE regrets that we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.

5. Age restrictions: Individuals can only attend the Event only if they are old enough to do so alone, or are accompanied by an adult age 18+. Anyone attending the Event who is too young will do so at their own risk, and Escape Plan LIVE cannot be held responsible for any adverse effects of the experience, subsequent rejections, or for those being turned away. If any Customer(s) could be judged to look too young for the event, they should bring identification (which includes a photo) showing their age. There is no lower age limit so long as at least one Customer is aged 18+ . There is no upper age limit, but customers are advised the route may involve uneven floors and/or stairs.

6. All Customers attending the Event should be in good general health. Due to possible flashing lights and smoke effects, the Event is not suitable for epileptics or persons suffering from Asthma. The Event is also not recommended for pregnant women, or persons with heart conditions or of a nervous disposition. Comfortable shoes should be worn, and Customers should be aware that games may feature uneven ground and abrasive surfaces.

7. Customers should be aware that due to the nature of the Event, volunteers and/or staff may make physical contact with Customers. Please wear resilient and robust clothes. There may be periods of darkness along with potentially frightening scenes and sounds. Escape Plan LIVE cannot be held responsible for clothes, footwear, jewellery, or other apparel including mobile phones or similar devices that may be lost or damaged.

8. Customers should arrive a minimum of 10 minutes prior to the event start time that they have booked. If Customers are late, they may be unable to attend the Event, and Escape Plan LIVE will not be able to issue a refund.

9. All games have been tested to ensure that for the majority of groups, completion will take approximately an hour. Escape Plan LIVE cannot however be responsible for groups who possess exceptional ability, may have played before, or were in some way privy to the workings of the games. Customers who finish their game early will not be entitled to a full or partial refund.

10. Tickets and vouchers are only valid at Escape Plan LIVE for the date and time specified in the Customer’s confirmation email and may not be offered in connection with any offer or exchanged for cash.

11. Customers must retain their confirmation email at all times whilst attending the Event.

12. The following items may not be brought into the Event. Escape Plan LIVE reserves the right to check the contents of Customers’ bags and pockets before the Event. Any person found to be in possession of any of the items listed below may find that those items are confiscated and not returned and/or that they are denied entry to the event:
(a) Alcohol
(b) Illegal drugs
(c) Weapons or potential weapons, including but not limited to, guns (including air and pellet guns), Knives (including craft knives, pen knives and scalpels), chisels, laser pens, saws, axes, hammers and other pointed metal implements and anything else which may in the opinion of Escape Plan LIVE, cause harm to others
(d) Sprays or aerosols or device designed to fire, water, foam or any other substance. Persons who are found to be in possession of illegal drugs, or instigating or participating in violence will be reported to the Police.

13. Any person who in the opinion of the staff of the Event is felt to be under the influence of alcohol, drugs or any other prohibited substance, or whose behaviour appears inappropriate in any way may be denied access to the event and no refund will be given.

14. Escape Plan LIVE reserves the right to remove from the Event and from the site any person who is violent, abusive, threatening or disruptive or whose behaviour is causing distress to other Customers or staff and no refund will be given.

15. Customers are not permitted to bring torches, lasers or any other light sources into the event.

16. Customers are not permitted to take video or photographs of any sort, and mobile phones must be switched off during the Event. Please note your digital photo taken by Escape Plan LIVE staff is free for you to download from the Escape Plan LIVE Facebook page within approximately 24 hours of your game taking place. By accepting these terms and conditions you grant permission for this digital photo to be used for Escape Plan LIVE promotional purposes. If you do not wish us to use the photo or for it to be available via social media, you must make this clear upon booking by emailing Escape Plan LIVE.

17a. There is limited free parking available at the Gate House car park (separate from the Fort Amherst car park) for games which take place at the Fort Amherst venue. This parking is free of charge for Escape Plan LIVE customers for half an hour either side of the duration of their game. Should you wish to visit Fort Amherst or its Café (both on site) before or after your Escape Plan LIVE game, parking in their car park is also free to their customers. However please be advised that for non-customers or those who leave their vehicle behind after their visit, there is a charge (payable at the Fort Amherst café). It should be noted that visitors park at their own risk in either car park.

17b. Paid parking is available at Chatham Library car park, but this is a public car park and so spaces cannot be guaranteed so please arrive with plenty of time to reach alternative paid parking which is available at The Brook. It should be noted that visitors park at their own risk.

18. Food and/or drink is not permitted inside any of the buildings associated with Escape Plan LIVE. Any person found to be in possession of food or drink may find that those items are confiscated and not returned and/or that they are denied entry to the event.

19. Fort Amherst is a listed Ancient Monument. Any damage to Fort Amherst is a criminal offence and any person found to be damaging the structure of Fort Amherst may be liable to criminal prosecution.

20. Should the terms of this contract be only partially legally valid, this shall not affect the validity of the remaining terms of the contract.

Back To Top of Page

Terms & Conditions for Escape Plan LIVE games at The Pentagon Shopping Centre

Definitions:
The Event: Escape Plan LIVE and all games associated with this attraction.

The Customer: Any person who has purchased, won, or been given a ticket to attend the Event.

These terms and conditions govern the basis on which Customers will be admitted to the Event. Any person who does not comply with these terms and conditions in full may be asked to leave the event and no refund will be given.

1. Booking: Bookings may only be made by persons over the age of 18. Where an individual is booking tickets on behalf of themselves and other members of a group, that person, the party leader, must be authorised to make the booking on the basis of these booking conditions by all persons involved in the booking and by their parent or guardian for all party members who are under 18 when the booking is made.

1a. Whilst the Event has been designed to be suitable for children aged 12+, please be aware that there may be periods of darkness, and more sensitive Customers, may find some scenes, moments, and stories frightening. Parental guidance is advised, and the adult booking the Event should consider this carefully when booking as Escape Plan LIVE is not responsible for making such judgements regarding the personal disposition of individuals attending the Event. Refunds cannot be given should any Customer, including children decide not to commence or complete the Event. Any customer(s) who wish to will be able to leave via the closest available exit that will not disturb the experience for other Customers, and no refunds will be given.

1b. When booking, please take care as mistakes with bookings cannot be undone or rectified once completed. In all cases, the party leader is responsible for making all payments due to Escape Plan LIVE. During the booking process, you are asked to confirm that you have read and agree with our booking conditions. Your booking will be taken as acceptance and will be confirmed by an email that you will receive following your booking. This confirmation email will be sent to the email address which you enter at the time of making your booking. However if you have filtering enabled on your email account, this email might not reach your inbox so please check your junk mail. Your confirmation email will serve as proof of payment and will gain you entrance to the Event. You will need to present this confirmation email either as a print out, or on your phone at the appropriate entrance to gain entry. Without your confirmation email you may not gain entry. Please check your booking confirmation email carefully as soon as you receive it. Contact us immediately if any information on the confirmation email appears to be incorrect or incomplete, as it may not be possible to make changes later and no refunds will be given.

1c. Subject to availability, bookings may be possible at the Event, but Escape Plan LIVE does not guarantee that this will be possible or that there will be any availability. Tickets purchased at the Event will still need to be booked online by the Customer and so the Customer will still be subject to the terms and conditions of booking. Such bookings will still need to be put through the online booking system, so please arrive with plenty of time to go through this process. Please note that inadequate mobile phone reception may prohibit bookings, so it is strongly advised that you book prior to attending the Event.

2. Payment: Full payment is required at the time of booking.

3. Cancellation by you: Tickets are non-refundable; if you cancel you will not be entitled to a refund. Customers who purchase a ticket and do not attend the event (at their designated time), or leave the Event before the end of their designated time are not entitled to any refund and no compensation will be given. It may be possible to swap game dates, so long as the date is being brought forward rather than postponed.

4. Changes and cancellations by us: It is unlikely, but we may have to make changes and/or correct errors and other details both before and after bookings have been confirmed. This can mean cancellation of confirmed bookings and we must reserve the right to do so. If we have to make a significant change or cancel, we will inform you as soon as possible. If the event is cancelled by us for any reason, you will be entitled to a full refund of your ticket price. Escape Plan LIVE regrets that we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.

5. Age restrictions: There is no upper age limit at our Pentagon Shopping Centre venue, but customers are advised that this venue involves stairs. If any Customer(s) could be judged to look too young for the event, they should bring identification (which includes a photo) showing their age. Escape Plan LIVE cannot be held responsible for any adverse effects of the experience, subsequent rejections, or for those being turned away.

6. All Customers attending the Event should be in good general health. Due to possible flashing lights the Event is not suitable for epileptics. The Event is also not recommended for pregnant women, or persons with heart conditions or of a nervous disposition. Comfortable shoes should be worn, and Customers should be aware that games may feature uneven ground and abrasive surfaces.

7. Customers should be aware that due to the nature of the Event, volunteers and/or staff may make physical contact with Customers. Please wear resilient and robust clothes. Escape Plan LIVE cannot be held responsible for clothes, footwear, jewellery, or other apparel including mobile phones or similar devices that may be lost or damaged.

8. Customers should arrive a minimum of 10 minutes prior to the event start time that they have booked. If Customers are late, they may be unable to attend the Event, and Escape Plan LIVE will not be able to issue a refund.

9. All games have been tested to ensure that for the majority of groups, completion will take approximately the designated time. Escape Plan LIVE cannot however be responsible for groups who possess exceptional ability, may have played before, or were in some way privy to the workings of the games. Customers who finish their game early will not be entitled to a full or partial refund.

10. Tickets and vouchers are only valid at Escape Plan LIVE for the date and time specified in the Customer’s confirmation email and may not be offered in connection with any offer or exchanged for cash.

11. Customers must retain their confirmation email at all times whilst attending the Event.

12. The following items may not be brought into the Event. Escape Plan LIVE reserves the right to check the contents of Customers’ bags and pockets before the Event. Any person found to be in possession of any of the items listed below may find that those items are confiscated and not returned and/or that they are denied entry to the event:
(a) Alcohol
(b) Illegal drugs
(c) Weapons or potential weapons, including but not limited to, guns (including air and pellet guns), Knives (including craft knives, pen knives and scalpels), chisels, laser pens, saws, axes, hammers and other pointed metal implements and anything else which may in the opinion of Escape Plan LIVE, cause harm to others
(d) Sprays or aerosols or device designed to fire, water, foam or any other substance. Persons who are found to be in possession of illegal drugs, or instigating or participating in violence will be reported to the Police.

13. Any person who in the opinion of the staff of the Event is felt to be under the influence of alcohol, drugs or any other prohibited substance, or whose behaviour appears inappropriate in any way may be denied access to the event and no refund will be given.

14. Escape Plan LIVE reserves the right to remove from the Event and from the site any person who is violent, abusive, threatening or disruptive or whose behaviour is causing distress to other Customers or staff and no refund will be given.

15. Customers are not permitted to bring torches, lasers or any other light sources into the event.

16. Customers are not permitted to take photographs or video of any sort, and mobile phones must be switched off during the Event. Please note your digital photo taken by Escape Plan LIVE staff is free for you to download from the Escape Plan LIVE Facebook page within approximately 24 hours of your game taking place. By accepting these terms and conditions you grant permission for this digital photo to be used for Escape Plan LIVE promotional purposes. If you do not wish us to use the photo or for it to be available via Facebook, you must make this clear upon booking by emailing Escape Plan LIVE.

17. Paid parking is available, but this is a public car park and so spaces cannot be guaranteed so please arrive with plenty of time to reach alternative paid parking (see website for details). It should be noted that visitors park at their own risk.

18. Food and/or drink is not permitted inside any of the buildings associated with Escape Plan LIVE. Any person found to be in possession of food or drink may find that those items are confiscated and not returned and/or that they are denied entry to the event.

19. Should the terms of this contract be only partially legally valid, this shall not affect the validity of the remaining terms of the contract.

Back To Top of Page

Terms & Conditions for Escape Plan LIVE games at Sun Pier House

Definitions:
The “Event”: Escape Plan LIVE and all games associated with this attraction.

The “Customer”: Any person who has purchased, won, or been given a ticket to attend the Event.

These terms and conditions govern the basis on which Customers will be admitted to the Event. Any person who does not comply with these terms and conditions in full may be asked to leave the event and no refund will be given.

1. Booking: Bookings may only be made by persons over the age of 18. Where an individual is booking tickets on behalf of themselves and other members of a group, that person, the party leader, must be authorised to make the booking on the basis of these booking conditions by all persons involved in the booking and by their parent or guardian for all party members who are under 18 when the booking is made.

1a. Whilst the Event has been designed to be suitable for children (age restrictions apply on selected games, so always check before booking), please be aware that there may be periods of darkness, and more sensitive Customers, including children may find some scenes, moments, and stories frightening. Parental guidance is advised, and the adult booking the Event should consider this carefully when booking as Escape Plan LIVE is not responsible for making such judgements regarding the personal disposition of individuals attending the Event. Refunds cannot be given should any Customer, including children decide not to commence or complete the Event. Any customer(s) who wish to will be able to leave via the closest available exit that will not disturb the experience for other Customers, and no refunds will be given.

1b. When booking, please take care as mistakes with bookings cannot be undone or rectified once completed. In all cases, the party leader is responsible for making all payments due to Escape Plan LIVE. During the booking process, you are asked to confirm that you have read and agree with our booking conditions. Your booking will be taken as acceptance and will be confirmed by an email that you will receive following your booking. This confirmation email will be sent to the email address which you enter at the time of making your booking. However if you have filtering enabled on your email account, this email might not reach your inbox so please check your junk mail. Your confirmation email will serve as proof of payment and will gain you entrance to the Event. You will need to present this confirmation email either as a print out, or on your phone at the appropriate entrance to gain entry. Without your confirmation email you may not gain entry. Please check your booking confirmation email carefully as soon as you receive it. Contact us immediately if any information on the confirmation email appears to be incorrect or incomplete, as it may not be possible to make changes later and no refunds will be given.

1c. Subject to availability, bookings may be possible at the Event, but Escape Plan LIVE does not guarantee that this will be possible or that there will be any availability. Tickets purchased at the Event will still need to be booked online by the Customer and so the Customer will still be subject to the terms and conditions of booking. Such bookings will still need to be put through the online booking system, so please arrive with plenty of time to go through this process. Please note that inadequate mobile phone reception may prohibit bookings, so it is strongly advised that you book prior to attending the Event.

2. Payment: Full payment is required at the time of booking.

3. Cancellation by you: Tickets are non-refundable; if you cancel you will not be entitled to a refund. Customers who purchase a ticket and do not attend the event (at their designated time), or leave the Event before the end of their designated time are not entitled to any refund and no compensation will be given. It may be possible to swop game dates, so long as the date is being brought forward rather than postponed.

4. Changes and cancellations by us: It is unlikely, but we may have to make changes and/or correct errors and other details both before and after bookings have been confirmed. This can mean cancelation of confirmed bookings and we must reserve the right to do so. If we have to make a significant change or cancel, we will inform you as soon as possible. If the event is cancelled by us for any reason, you will be entitled to a full refund of your ticket price. Escape Plan LIVE regrets that we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.

5. Age restrictions: There is no lower age limit at our Sun Pier House venue for standard games (check website for exceptions) so long as at least one Customer is aged 18+. There is no upper age limit, but customers are advised that reaching this venue involves stairs. Escape Plan LIVE cannot be held responsible for any adverse effects of the experience, subsequent rejections, or for those being turned away. If any Customer(s) could be judged to look too young for the event, they should bring identification (which includes a photo) showing their age.

6. All Customers attending the Event should be in good general health. Due to possible flashing lights the Event is not suitable for epileptics. The Event is also not recommended for pregnant women, or persons with heart conditions or of a nervous disposition. Comfortable shoes should be worn, and Customers should be aware that games may feature uneven ground and abrasive surfaces. Please see our website for games affected.

7. Customers should be aware that due to the nature of the Event, volunteers and/or staff may make physical contact with Customers. Please wear resilient and robust clothes. There may be periods of darkness along with potentially frightening scenes and sounds. Escape Plan LIVE cannot be held responsible for clothes, footwear, jewellery, or other apparel including mobile phones or similar devices that may be lost or damaged.

8. Customers should arrive a minimum of 10 minutes prior to the event start time that they have booked. If Customers are late, they may be unable to attend the Event, and Escape Plan LIVE will not be able to issue a refund.

9. All games have been tested to ensure that for the majority of groups, completion will take approximately an hour. Escape Plan LIVE cannot however be responsible for groups who possess exceptional ability, may have played before, or were in some way privy to the workings of the games. Customers who finish their game early will not be entitled to a full or partial refund.

10. Tickets and vouchers are only valid at Escape Plan LIVE for the date and time specified in the Customer’s confirmation email and may not be offered in connection with any offer or exchanged for cash.

11. Customers must retain their confirmation email at all times whilst attending the Event.

12. The following items may not be brought into the Event. Escape Plan LIVE reserves the right to check the contents of Customers’ bags and pockets before the Event. Any person found to be in possession of any of the items listed below may find that those items are confiscated and not returned and/or that they are denied entry to the event:
(a) Alcohol
(b) Illegal drugs
(c) Weapons or potential weapons, including but not limited to, guns (including air and pellet guns), Knives (including craft knives, pen knives and scalpels), chisels, laser pens, saws, axes, hammers and other pointed metal implements and anything else which may in the opinion of Escape Plan LIVE, cause harm to others
(d) Sprays or aerosols or device designed to fire, water, foam or any other substance. Persons who are found to be in possession of illegal drugs, or instigating or participating in intimidation or violence will be reported to the Police.

13. Any person who in the opinion of the staff of the Event is felt to be under the influence of alcohol, drugs or any other prohibited substance, or whose behaviour appears inappropriate in any way may be denied access to the event and no refund will be given.

14. Escape Plan LIVE reserves the right to remove from the Event and from the site any person who is violent, abusive, threatening or disruptive or whose behaviour is causing distress to other Customers or staff and no refund will be given.

15. Customers are not permitted to bring torches, lasers or any other light sources into the event.

16. Customers are not permitted to take video or photographs of any sort, and mobile phones must be switched off during the Event. Please note your digital photo taken by Escape Plan LIVE staff is free for you to download from the Escape Plan LIVE Facebook page within approximately 24 hours of your game taking place. By accepting these terms and conditions you grant permission for this digital photo to be used for Escape Plan LIVE promotional purposes. If you do not wish us to use the photo or for it to be available via social media, you must make this clear upon booking by emailing Escape Plan LIVE.

17. There is limited free parking available at Sun Pier House car park for Escape Plan LIVE guests on Saturdays and Sundays, and during weekday evenings only. Paid parking is available at Globe Lane Car Park during the day (Monday to Friday) and should be used during busy periods if onsite parking is unavailable - this car park is less than a two minute walk from the building. There are many additional public car parks around if no spaces are available. It should be noted that visitors park at their own risk.

18. Food and/or drink is not permitted inside Escape Plan LIVE, and any person found to be in possession of food or drink may find that those items are confiscated and not returned and/or that they are denied entry to the event.

19. Should the terms of this contract be only partially legally valid, this shall not affect the validity of the remaining terms of the contract.

Back To Top of Page